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I am located in Calgary or the surrounding areas...Where do I mail the phone?
Simply email us with your phone model, your intention to send the phone, you can find our mailing address on our CONTACT page! The turn around time for most phones in
Calgary and surrounding areas is 2 - 3 business days depending on model and make.
What if my unlock code doesn't work?
If for any reason your unlock code doesnt work, videoproof must be provided before a refund will be issued.
What service do you use to ship my phone back?
We will use FedEx ground to ship your phone. A tracking number will be provided so that you will know where your phone is at all times.
What forms of payment do you accept?
We accept cash, cheque, money order, and all major forms of credit card
What is GSM? Is it different than normal cell phone service? How do I know if I have GSM or not?
GSM is a type of digital mobile phone service. If you have a T-Mobile, Cingular, or recent new M-mode type service with AT&T, Fido or Rogers, then you have GSM service. You can simply enter *#06#* into your phone, if you see a 15 digit IMEI# then you have a GSM phone.
Will my existing cell phone service provider know if I unlock my mobile phone?
Only if they physically have the phone in their hands, and they run specific test to see if the mobile device is unlocked.
Is it legal to unlock my phone?
It is your phone, isn't it? Then surely it is as legal that you unlock your phone as it is that you give it away, lose it, break it, leave it turned off, or do just about anything else with it!
How do I know if my phone is already unlocked or not?
Easy. Borrow a SIM from a friend who has an account with a different wireless service provider and see if it works in your phone or not. If it works, and your phone thinks it is his (or her) phone with that phone's number, then your phone is already unlocked.
But if it creates some sort of error message and doesn't work, then your phone is locked.
How do I unlock my phone?
The first step would be to contact us via phone or email!
How do I know that my phone has been successfully unlocked?
Simple. You would be able to use a SIM card from another service provider.
Will I have to unlock my phone every time I change SIMs?
No.
Will my existing service still work with my unlocked phone?
Yes.
Will I save money with an unlocked phone?
Because your phone is now unlocked, you can use a different SIM from a different provider whenever this might give you better rates - for example, when traveling overseas.
What is phone flashing/unbranding?
Phone flashing/unbranding is the process of updating your phone's software. Some phones have bugs or kinks which can be fixed by updating your phone to the latest firmware. Also some providers may lock certain features such as mp3 ringtones and certain upadtes. By flashing/unbranding your phone, you are able to remove those restrictions and use the full potential of your cell phone.
How come some phones cost more to unlock?
Some phones require more technical skill and knowledge to unlock.
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